University Hospital Geelong Concierge Desk Volunteer

The Concierge Volunteer at University Hospital Geelong plays an important front-line role in welcoming patients, visitors and families to the hospital.

This role offers the opportunity to make a meaningful difference in people’s hospital experience by providing reassurance, kindness and practical support during what can often be a stressful time. Volunteers also benefit from being part of a supportive team, gaining valuable communication and customer service experience, and contributing positively to the wider hospital community.

Volunteers are supported and supervised by the Volunteer Services team and experienced staff on site, ensuring guidance and assistance is always available when needed. The role is well-structured, with clear processes in place and a friendly team environment at the main entrance concierge desk.