Information Technology Coordinator
About the Role
Oversee and enhance Dodgeball Australia's IT infrastructure and systems — ensuring all technology is efficient, secure, and aligned to Federation needs.
Key Responsibilities
- Oversee IT infrastructure including Google Workspace, Domo platform, and all connected systems
- Ensure reliability, performance, and security of all IT systems
- Provision and revoke volunteer access within a 48-hour SLA for onboarding and offboarding
- Implement and enforce security protocols; manage cybersecurity incidents
- Plan and manage IT projects, including new technology implementations and system upgrades
- Coordinate with all departments to align technology solutions with organisational needs
- Manage IT vendor and service provider relationships
- Ensure data integrity and security through backup and recovery procedures
- Maintain accurate IT documentation and records
- Submit a monthly Board update covering uptime, SLA compliance, active accounts, and cyber incidents
What We're Looking For
- Experience with Google Workspace administration or similar IT platforms
- Understanding of cybersecurity principles and access management best practices
- Ability to manage multiple systems and projects simultaneously with minimal oversight
- Clear communicator who can translate technical issues for non-technical stakeholders
Key Performance Indicators
- 48-hour onboarding and offboarding SLA met for all access changes
- IT systems uptime maintained; incidents resolved within documented timeframes
- Monthly IT Board report submitted by the 5th of each month
- IT documentation kept current and accurate
- Positive stakeholder feedback on IT service delivery