About the opportunity
ListenWell is one of the pioneering peer-led telephone support services in Victoria and a foundational program of Wellways, emphasising the value of lived experience and fostering genuine connections within the community.
Warmline is a 100% peer-led service, supported by coordinators and team members who bring their own lived and living experiences of mental health challenges.
ListenWell provides individuals in the community, as well as participants from across Wellways, with compassionate, non-judgemental peer support. Volunteers offer a safe space to connect with someone who genuinely understands the realities of living with mental health challenges, providing emotional support, practical referral advice, and, most importantly, a personable and empathetic listening ear.
ListenWell operates from 9 am to 9 pm, Monday to Friday (excluding public holidays), offering flexibility to volunteer in a capacity that fits your availability and commitments. Every day is a chance to use your compassion and understanding to positively impact someone’s mental health journey.
What do you need?
- A passion for mental health advocacy and community support.
- Compassion, empathy, and strong active listening skills.
- Willingness to commit to a regular volunteer schedule.
- Respect for confidentiality and ethical standards.
- Confidence and comfort using computers and technology.
- Openness to safely share lived experiences to support others on their mental health journey.
- A commitment to practicing self-care and recognising personal limits.
- 100 points of identification
- Evidence of right to work in Australia
- Evidence of, or a willingness to undergo a National Police Records Check, NDIS Worker Screening Check and Working with Children Check
- NDIS Worker Orientation Module
About Us
Wellways supports inclusivity and we’re proud that our workplace is a place where everyone can imagine and achieve their goals and reach their fullest potential. This is your opportunity to join a nationally recognised organisation with over 18,000 people across 100+ sites and gain access to ongoing support and opportunity for career development.
For further information or a confidential discussion about this role, please contact:
Cailin Thompson on 03 8486 4230 or Elle Morrison on 03 8486 4229 or Mark Eastwood on 03 8486 4248
Wellways Australia Limited is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.