ABOUT LIFESTYLE MARKETS AUSTRALIA INC
Lifestyle Markets Australia Inc. (LMA) is a registered charity and not-for-profit organisation that brings communities together through family focused fundraisers, markets and events across Victoria. All proceeds support Kinds of Happiness (KOH), a charity dedicated to empowering disadvantaged youth in regional and rural Australia through mentoring, farming programs, and skills development. Our volunteers are at the heart
of everything we do. By joining the LMA team, you become part of a passionate, inclusive community making a real difference.
ROLE PURPOSE
As an IT Analyst & Training Support volunteer, your focus will be on the development of technical documentation, requirement gathering, system testing, and staff training. You will act as a vital bridge between the technical team and non-technical staff, ensuring that our systems are well-documented, secure, and easily adopted by the broader organisation.
KEY RESPONSIBILITIES
DOCUMENTATION & TRAINING
- Develop comprehensive technical guides, user documentation, and operational procedures, initially utilising the Google Workspace office suite.
- Lead and deliver training sessions on digital tools to ensure non-technical staff and volunteers feel confident using our systems.
SYSTEMS ANALYSIS & QUALITY ASSURANCE
- Actively participate in meetings to gather business needs from various departments and translate them into actionable technical requirements for the development team.
- Conduct software and system testing (QA) to ensure new developments and website features function correctly before rollout.
- Manage role-based security and permissions across internal systems.
- Conduct system audits and generate tracking reports to monitor IT performance and security.
- Maintain a foundational understanding of web development to effectively assist and test web-related projects.
OPERATIONAL IT & COLLABORATION
- Manage Google Workspace administration, including account setups and general troubleshooting.
- Attend cross-departmental meetings (outside of standard IT meetings) to proactively identify pain points, seek improvements, and solve problems for other areas across the organisation.
- Provide general IT support and respond to day-to-day requests from the team.
- Utilize Notion for tracking, managing, and updating IT tasks and projects.
SKILLS & EXPERIENCE
ESSENTIAL
- Strong analytical skills with the ability to translate business needs into technical requirements.
- Excellent communication skills, with the ability to explain technical concepts clearly to people with varying levels of technical confidence.
- Experience in creating documentation, auditing systems, and managing role-based security.
- Willingness to conduct software/system testing.
- Comfortable using Notion for task and project management.
- Willingness and availability to attend weekly IT team meetings on Sunday mornings.
DESIRABLE
- Basic understanding of web development principles.
- Experience with Google Workspace administration (accounts and permissions).
- Previous experience volunteering or working within a not-for-profit or community organisation.
WHAT WE OFFER
- A welcoming, inclusive, and diverse volunteer community
- Meaningful work that directly supports youth in regional Australia
- Flexible volunteering — work from home or on-site at our events
- Opportunities to develop new skills and build your professional network