Your Key Responsibilities:
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Implement, manage, and train Team members in CRM System
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Maintain accurate records and ensure Privacy and Security measures are in place
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Support project coordination and make suggestions on processes and procedures
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Generate CRM Reports
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Collaborate with the CEO and team to align strategy
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Proactively engage with departments to assist with outreach and brand awareness.
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Share the charity’s story and impact with the wider community through conversations and presentations
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Support the development and maintain strong and positive professional relationships with team members, volunteers, beneficiaries, and all stakeholders
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Identify opportunities to increase brand awareness, donor engagement, and sponsor visibility
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Assist in planning and delivering initiatives that increase awareness and engagement with our mission
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Assist and support the planning, promotion, and execution of charity events, programmes, and other activities
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Liaise with community partners, sponsors, and volunteers to build meaningful relationships
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Be responsible for efficiency and implement new initiatives to enhance charity
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Lead by example and take pride in your personal presentation; ensuring your demeanour, body language and tone of voice embody the high standard of performance expected of the Team.
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Collect and share impact stories from beneficiaries and supporters
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Assist team with other admin office duties that may include diary organisation, organisation of files
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Provide feedback, contribute ideas and provide support to management to enhance team and charity effectiveness
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Work closely with Business With A Heart Ltd Managers to deliver a seamless operation
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Assist at events organised by or for the charity
Your Experience
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Strong knowledge and experience in CRM System management
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Extensive experience in CRM System implementation, administration, and ongoing maintenance
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Ability to interpret Data and draw conclusions and recommendations to assist the growth of organisation
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Demonstrated experience delivering user training and developing SOP Documentation and Training Guides
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Strong experience managing user permissions, data integrity, and system configuration
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Strong written and verbal communication skills, with experience supporting users of varying technical abilities
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High-level of interpersonal and communication skills
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High-level organisational and time management skills
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An excellent knowledge of workplace health and safety
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A genuine passion and enthusiasm for community engagement, and making a meaningful difference in the lives of vulnerable individuals of all ages
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Working with a diverse range of cultures and ethnicities
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Demonstrated experience in a not-for-profit or charity environment
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Strong Performance Management skills and employee engagement strategies
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Reliable, organised, and able to work autonomously
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Proactive and takes initiative in tasks
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Worked in a professional, fast paced environment
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Demonstrated experience in motivating and inspiring teams to deliver unprecedented levels of safety and service
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Confident in representing the charity in public and/or professional settings