Overview
Reception Volunteers provide a warm, friendly, and supportive presence at the Fight 4 Youth front
desk. They help with participant check-ins, parent enquiries, and basic administration tasks while
ensuring all processes meet our Child Safe, privacy, and Code of Conduct standards.
Key Responsibilities
A. Check-In & Front Desk Support
• Greet participants, parents, and visitors in a welcoming, friendly manner.
• Ensure ALL participants and staff sign in using the GymMaster system (mandatory
requirement).
• Assist families with completing digital forms or registration information.
• Notify the Admin Officer if forms or permissions are missing.
B. Communication & Enquiries
• Provide simple, helpful information to parents and young people.
• Direct questions or concerns to the Admin Officer or Programs Manager.
• Maintain a calm and respectful tone with all community members.
C. General Support Duties
• Keep the reception area tidy, safe, and organised.
• Assist with basic admin tasks such as printing, sorting forms, or preparing information packs.
• Support staff with small tasks as requested.
Requirements
• Current Blue Card (linked to Fight 4 Youth)
• Current National Police Check
• Friendly, approachable communication style
• Respectful and reliable
• Willing to follow instructions and Child Safe procedures
• Ability to maintain confidentiality