Reception Concierge

The Volunteer Reception Concierge role offers an opportunity to deliver warm, welcoming service to everyone visiting our community centre. As a valued member of UnitingCare Kippax (UCK), you will support reception, assist programs, and help create a positive and inclusive environment for all visitors.

ROLES AND RESPONSIBILITIES

Service Delivery

• Engage with centre attendees and identify what assistance they need.
• Make bookings or suggest other options and ways we can help.
• Prepare and assist clients with food and/or hygiene hampers after assessing their needs.
• Offer tea, coffee, or help heat up lunch if needed.
• Use Google Translate or other tools to help clients from culturally and linguistically diverse (CALD) backgrounds understand materials.
• Help clients fill in forms if they are unable to do so themselves.
• Perform other duties as directed by management.
• Support general community services activities, such as Welcome Cafe, our community lunch, run every 3rd Wednesday of the month