Salesforce Nonprofit Cloud (NPC) Volunteer

The Boroondara Volunteer Resource Centre is advertising this opportunity on behalf of St Mary's House of Welcome.

Join our team and help us maximise the impact of our Salesforce Nonprofit Cloud (NPC) platform. We are seeking a volunteer with Salesforce experience who can help configure, improve, and maintain our CRM to support volunteer management, fundraising, donor engagement, and organisational reporting.

Key Duties

• Configure and customise Salesforce Nonprofit Cloud to meet organisational needs.
• Develop and improve workflows, automations, fields, reports, and dashboards.
• Support volunteer management processes, including recruitment, onboarding, engagement, and reporting.
• Assist with fundraising and donor management configurations, including campaigns and supporter tracking.
• Identify opportunities to streamline processes and improve data quality.
• Provide guidance and support to staff using Salesforce.
• Help document processes and develop simple user guides where required.

Skills and Experience

• Experience using and configuring Salesforce CRM, ideally within a nonprofit environment.
• Understanding of volunteer management, fundraising, donor relations, or community services.
• Experience with Salesforce reporting, dashboards, flows, and automation tools.
• Strong problem-solving, analytical, and communication skills.
• Ability to work independently and collaborate with staff to develop practical solutions.
• Salesforce certifications and experience with Nonprofit Cloud or Volunteers for Salesforce (V4S) are highly desirable.

About Our Organisation We are a community-focused not-for-profit organisation committed to supporting and strengthening our local community through volunteer engagement and community programs. Our volunteers play a vital role in delivering services and creating meaningful connections that improve the lives of those we support.

Benefits of Volunteering

• Use your professional Salesforce skills to make a genuine community impact.
• Gain experience working with Salesforce in a nonprofit setting.
• Help shape and improve key organisational systems and processes.
• Flexible volunteering arrangements.
• Opportunity to work with a passionate and dedicated team.

Impact of This Role Your contribution will help us build a more effective and sustainable Salesforce platform that supports volunteer engagement, fundraising activities, stakeholder relationships, and informed decision-making. By improving our systems, you will directly contribute to our ability to better serve the community and achieve our mission.