NILS Volunteer – Community Care Beenleigh Districts Inc.

NILS Volunteer – Community Care Beenleigh Districts Inc.

Community Care Beenleigh Districts Inc. (CCBD) is seeking a friendly, reliable and community-minded NILS Volunteer to support our No Interest Loans Scheme (NILS) service in Beenleigh.

This opportunity may suit someone with experience in community services, administration, customer service or finance, or someone looking to gain practical experience in the community services sector.

Previous NILS experience is not required. Full training and ongoing support will be provided.

About the role

NILS provides safe, affordable no-interest loans to eligible people on low incomes for approved essential goods and services.

Working alongside our experienced microfinance team, the volunteer will assist clients through the NILS application process.

Key duties include:

• Welcoming clients and explaining the NILS application process.
• Assisting clients to understand eligibility and documentation requirements.
• Supporting clients to complete applications.
• Reviewing identification, Centrelink information, bank statements, income details, quotes and other supporting documents.
• Assisting with basic household income and expenditure information.
• Entering and maintaining information within NILS systems and client records.
• Contacting clients when additional information is required.
• Providing information and referrals to other community services where appropriate.
• Maintaining privacy, confidentiality and professional boundaries.
• Following Good Shepherd NILS guidelines and CCBD policies and procedures.

Skills and experience

We are looking for someone who:

• Enjoys working with people and has a respectful, non-judgemental approach.
• Has good communication and interpersonal skills.
• Has basic computer and administrative skills and is willing to learn new systems.
• Is comfortable working with basic financial information and documentation.
• Has good attention to detail and can follow established procedures.
• Can work respectfully with people from diverse backgrounds and circumstances.
• Is reliable, patient and able to make a regular commitment.

Experience in community services, administration, customer service, banking or finance would be helpful but is not essential. Relevant screening and referee checks will apply.

What CCBD can offer

Volunteering with our NILS program provides an opportunity to gain practical experience within an established community organisation while making a meaningful difference to people experiencing financial pressure.

The role provides opportunities to:

• Gain experience in community services and microfinance.
• Develop client engagement, administration and service delivery skills.
• Learn about NILS and responsible microfinance.
• Gain experience using NILS and client management systems.
• Work directly with clients from diverse backgrounds.
• Build recent workplace experience that may strengthen your CV and future employment opportunities.
• Work alongside experienced NILS and community services staff.
• Contribute to financial inclusion within the Beenleigh community.

Important information

NILS is a no-interest loan program, not financial counselling. Volunteers work within NILS guidelines and do not provide financial advice or financial counselling.

This is a genuine volunteer position and applicants should not apply with an expectation that the role will lead to paid employment with CCBD.

The opportunity is intended to provide practical community-sector experience, develop transferable skills and contribute to a service that helps people access essential goods and services without high-cost credit.

About CCBD

Community Care Beenleigh Districts Inc. is a community-based not-for-profit organisation with a long history of supporting people in Beenleigh and surrounding areas.

Our NILS program assists eligible people on low incomes to access no-interest loans for approved essential goods and services. We provide a welcoming, respectful and non-judgemental service that supports financial inclusion and client dignity.

How to apply

Please provide:

• A current CV outlining your relevant experience.
• A brief cover letter explaining your interest in volunteering with CCBD.
• Your general availability and the regular commitment you could make.

Shortlisted applicants will be invited to an informal interview to discuss their experience, interests, availability and suitability for the role.

Full training and ongoing support will be provided to the successful volunteer.