Wyndham Law Courts - In Court Support Volunteer (Networker)

Main duties and expectations of our volunteering role:

• Provide a welcoming, kind, and supportive human connection to all court users (witnesses, victims, accused, and family and friends).
• Actively engage with court users, either face to face or virtually, supporting and assisting them to navigate and fully participate in their court experience.
• Recognise and respond to individual service user needs and concerns.
• Provide service users with support, information and referral options and choices.
• Promote service user safety.
• Work independently as well as within a team.
• Follow instructions and practice guidelines.
• Have good digital literacy and confidence; record keeping, emailing, communication and information sharing.
• Adhere to privacy policy requirements.

Our volunteers must have strong verbal and interpersonal communication skills, confidence using technology (CRM, digital communication- email, internet searching (laptop or tablet) smartphone apps), physical ability to stand for extended periods of time and the ability to foster inclusivity and a person-centred approach to supporting all court users, impartially and non-judgementally.

This multifaceted and interesting role is best suited to someone proactive, a ‘people-person’, passionate about improving access to justice and  wanting to volunteer on an ongoing and regular  basis.