What you'll be doing:

Our Community Resource Centre is a trusted place where people can come for information, support and connection. As a Customer Service Volunteer, you'll work alongside staff to assist people from all walks of life with a wide range of enquiries. You may help someone access a government service online, find local support programs, use a computer, print important documents, or locate resources that can improve their wellbeing and quality of life. While you won't be expected to know all the answers, you'll be part of a team that either has the help available or knows where to find it. This is a rewarding and meaningful role that gives you the opportunity to work with a diverse range of community members, build valuable skills and make a genuine difference in people's lives: • Welcoming community members, visitors and travellers to the centre. • Assisting people with general enquiries and helping them find information. • Providing support with printing, scanning and photocopying. • Helping people access and navigate computers and online services. • Supporting people to complete online applications and government forms. • Responding to phone, email and in-person enquiries. • Helping community members locate useful online resources and local services. • Connecting people with specialist organisations and professional services when required. • Maintaining a welcoming, respectful and inclusive environment for all visitors.

Why this matters:

More and more essential services are now delivered online, but not everyone has the confidence, skills or access to navigate them independently. In regional communities, support can also be harder to access. By volunteering in this role, you'll help people access important services, information and opportunities they might otherwise miss out on.

The best bit?

One of the most rewarding aspects of this role is helping ensure that people in our regional community can access the same services and opportunities as those living in larger towns and cities.

About you:

You are someone who enjoys helping people and making them feel welcome. You don't need to know everything about the community because we'll provide support and resources. What matters most is your positive attitude and willingness to assist others. You'll ideally have: • A friendly, approachable and empathetic manner. • A patient and respectful approach when supporting people from all backgrounds. • Good communication and listening skills. • Confidence interacting with people from diverse backgrounds. • Basic computer skills. • A willingness to learn about local services and community resources. • Reliability and a commitment to creating a positive experience for visitors.