Reception Volunteer

Be the reason wildlife gets a second chance.

At Byron Bay Wildlife Hospital, every day brings new patients, new challenges and new opportunities to make a difference. From injured turtles to orphaned birds and reptiles, our team provides urgent veterinary care to native wildlife — and our volunteers play an important role in making that possible.

We’re looking for friendly, reliable people to join us as Reception Volunteers, supporting the day-to-day operations of our hospital and helping ensure every animal — and every person — is welcomed with care.

About Us

Byron Bay Wildlife Hospital provides urgent veterinary care to sick, injured and orphaned native wildlife.

Now based at our Lennox Head site, our dedicated veterinary team works year-round to treat and rehabilitate wildlife affected by habitat loss, disease, injury and human activity.

Why Volunteer With Us?

Make a real impact – Your support helps our veterinary team focus on the care and recovery of native wildlife.

Be part of a passionate team – Join a dedicated community of vets, nurses, wildlife carers and volunteers.

Build valuable experience – Develop practical reception, administration and communication skills in a unique wildlife hospital environment.

Feel valued – Reception is an important part of our hospital operations, helping wildlife carers, rescuers and members of the community get the support they need.

What You’ll Be Doing

As a Reception Volunteer, you’ll help keep our front-of-house operations running smoothly. Tasks may include:

• Welcoming visitors, wildlife carers and rescue groups
• Answering phone calls and assisting with general enquiries
• Supporting the wildlife admissions process and basic record keeping
• Keeping the reception area organised and welcoming
• Assisting with light administrative tasks
• Directing enquiries to the appropriate member of our team

About You

You don’t need to be a wildlife expert — we’re looking for people who are dependable, welcoming and keen to contribute.

You’ll ideally be:

• Friendly, approachable and confident communicating with people
• Comfortable answering phones and using basic computer systems
• Calm and adaptable in a sometimes busy environment
• Reliable and able to commit to a regular volunteer shift where possible
• Respectful of confidentiality and comfortable working as part of a team

Previous administration or reception experience is helpful, but not essential.

Join Our Team

If you love wildlife, enjoy helping people and would like to contribute to the work of a dedicated wildlife hospital, we’d love to hear from you.

Apply today to become a Reception Volunteer at Byron Bay Wildlife Hospital and help give native wildlife a second chance.