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Telephone Crisis Supporter

Lifeline Loddon Mallee

The responsibilities of a Lifeline telephone crisis supporter are:

To help callers to Lifeline's 13 11 14 to find immediate relief from emotional distress
To explore coping strategies related to the current crisis with the caller
To safely manage any immediate threat to life or safety of the caller
To open pathways for the caller to longer term solutions to underlying issues
To assist the caller to take preventative measures to reduce the likelihood of further distress
To focus the caller on specific steps that they can take to follow up their contact to Lifeline

Apply

Type of work

Companionship & Social Support, Counselling & Help Line, Disability Support, Seniors & Aged Care

Suitable for

Centrelink Volunteers, People with disability, Skilled Volunteers, Wheelchair Access

Commitment

Regular - more than 6 months

Training

We have three upcoming Training cohorts you could join - Nov 2026, Feb 2027 & May 2027. About 3 months of training follows consisting of one evening per week (online) and about 3 hours of elearning each week.

Time required

Volunteer Telephone Crisis Supporters with Lifeline Central Victoria & Mallee commit to doing one, three-hour shift per week for 12 months.

Reimbursement

Volunteering for Lifeline is a richly rewarding contribution to the community which will enhance all areas of your life.

Requirements

National Police Certificate

Working with Childrens Check

Telephone Crisis Supporter

SEEK Volunteer

Organisations

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