• Provide information and referral to clients at reception in person, and via phone and email • Triage and refer clients to appropriate internal and external services at reception • Respond to general enquiries • Maintain bilingual information hub with relevant and up to date information to support clients • Maintain a referrals database with relevant and up to date information to support clients and staff • Manage sessional services as required, including making appointments and sending information to relevant persons • Manage the registration of clients to sessions and centre activities • Record and enter statistics • Maintain staff movement system • Provide clients with access to centre facilities, such as photocopying and fax • Undertake supervision and support of volunteers • Undertake administrative tasks related to the role, eg statistical collection, referral notes, etc., • Partake in agency events such as open days, refugee week events, families events, annual general meeting • Partake in regular supervision and support processes • Undertake other duties as requested by management