New
Volunteer Cash Register Attendant at Hub Cafe @ Ajani Neighbourhood House
Role of the Volunteer Cash Register Attendant
Purpose of Role • To provide friendly and efficient customer service by operating the café cash register and EFTPOS machine, taking customer orders accurately using pen and paper, and assisting customers with enquiries. You will help ensure smooth front counter operations and contribute to a welcoming café environment.
Volunteer Responsibilities
• Assist with cafe set up, including setting out chairs and tables, and ensuring food is transferred from storage fridge to display fridge and pricing labels are displayed.
Greet customers as they arrive
• Greet customers as they arrive and take customer food and beverage orders accurately using pen and paper and entering items into the cash register.
• Operate the cash register and EFTPOS machine for customer payments
• Handle cash transactions, provide correct change, and issue receipts when required
• Communicate customer orders clearly to kitchen and café volunteers
• Answer basic customer questions about menu items and café services
• Maintain a clean and organised front counter area
• Provide friendly and professional customer service at all times
• Assist with general front-of-house duties as required
Key Selection Criteria
Essential • Friendly and professional manner when interacting with customers • Good communication skills and ability to take accurate orders • Confidence using a cash register and EFTPOS machine • Basic numeracy skills and attention to detail when handling payments and giving change • Ability to remain organised and work in a busy environment • Reliability and punctuality • Ability to stand for periods while serving customers
Desirable • Previous customer service or cash handling experience • Experience working in a café, retail, or hospitality environment • Ability to work well within a team • Confidence dealing with customer enquiries and resolving minor issues • Basic knowledge of café menu items and beverages