Role of the volunteer Barista
Purpose of role To prepare and serve coffee, tea and other beverages in a friendly and efficient manner, and to assist in the smooth operations of the café.
Volunteer Responsibilities:
• Prepare and serve coffee, tea and other beverages (eg milkshakes) to customers
• Operate coffee machine, grinder, and other beverage equipment
• Take customer orders and ensure accuracy in fulfilling them
• Maintain a clean and organised workspace, including wiping down counter and cleaning the equipment
• Provide friendly, prompt, and attentive service to customers
• Manage cash and card transactions when required
• Assist with opening and closing duties, such as setting up the coffee station or cleaning at the end of service
• Ensure all food and drink orders are presented accurately and to standard
• Ask questions if you are uncertain about anything.
• Complete all duties assigned by the supervisor and report any issues immediately.
• Make recommendations for improvement where feasible and appropriate.
• Arrive on time for duty and communicate with the organisation when you are running late or unable to fulfill your duties.
Key Selection Criteria
Essential • Excellent customer service skills • Maintain a clean and organised work area • Attention to detail to prepare coffee orders accurately • Ability to multitask
Desirable • Experience with latte art and advanced coffee preparation is amazing but not necessary • Ability to collaborate with other café workers, especially during busy periods • Clear communication skills with customers and other workers • Food Safety Certificate