Administration Assistant (Scheduling)

Harold Hawthorne Community Centre is looking for friendly and organised volunteers to assist our team with scheduling administration and client appointment confirmations.

As an Administration Assistant in Scheduling, you'll support our team by contacting clients to confirm upcoming appointments and services, providing friendly reminders, and recording relevant notes and updates in our client management system.

This is a great volunteer opportunity for someone who enjoys speaking with people, is confident using a computer and telephone, and would like to gain experience in administration while supporting older people and people living with disability in our community.

Current Vacancies:

• Monday – 9:00am to 1:00p
• Wednesday – 9:00am to 1:00pm
• Thursday – 9:00am to 1:00pm

Volunteers are welcome to assist on one, two or all three days depending on their availability. These shifts may be filled by one volunteer or shared between several volunteers.

What you'll be doing:

• Calling clients to confirm upcoming appointments and scheduled services.
• Providing friendly appointment and service reminders.
• Updating client notes and recording relevant information in our system.
• Advising the appropriate staff member of any changes, cancellations or concerns raised by clients.
• Assisting with general scheduling and administrative tasks as required.
• Communicating professionally and respectfully with clients.
• Maintaining confidentiality when handling client information.
• Working alongside our scheduling and administration team.

We're looking for someone who is:

• Friendly, reliable and comfortable speaking with people over the phone.
• A clear and confident communicator.
• Comfortable using computers and learning new systems.
• Organised and able to record information accurately.
• Respectful of privacy and confidentiality.
• Patient and understanding when communicating with older people and people living with disability.
• Able to work independently while also being part of a supportive team.
• Available for at least one regular weekly shift between 9:00am and 1:00pm on Monday, Wednesday or Thursday.

No previous scheduling experience is required. Training and support will be provided.