Reception/Administration Volunteers

Norlane Community Centre Inc. is a not-for-profit organisation providing a range of services, facilities, programs and activities in response to community need. It aims to strengthen the community through creating a space of belonging, inclusivity, equity and growth. It is a place for people to gain friendships, support and learning.

We are currently searching for volunteers to help on our reception office on Mondays, Thursdays and Fridays.

General Requirements

• Adhere to Norlane Community Centre’s Code of Conduct and Child Safe Policy
• (If applicable) Must have experience working with children and demonstrate an understanding of appropriate behaviours when engaging with children.

Education/Experience

• Experience using computers and software such as Microsoft Office (Word, Excel, Outlook, etc)
• Previous administration experience preferred, but not essential
• Customer service skills
• Ability to maintain confidentiality

Essential functions:

Duties

• Answering phones and directing calls

• Responding to messages

• Greeting community members and handling enquiries

• Locking and unlocking of rooms throughout the day

• Creating flyers/signs/etc

• Organising and maintain the office space

• Typing and formatting documents

• Cash handling

• Creating or updating spreadsheets

• Maintaining confidentiality of sensitive information

• Printing, photocopying, scanning

• Helping set up or pack down rooms for classes and/or events

• Drafting social media posts

• Running light errands (if applicable)

Other Skills and Abilities:

• Ability to follow verbal directions.
• Ability to work well alone.
• Reliable and punctual.
• Able to adapt to changing schedules or routines to accommodate building use.
• Excellent time management skills.
• Attention to detail when cleaning.
• Organised and able to follow a schedule.
• Ability to read, analyse, understand and interpret instruction. Good communication skills required, both verbal and written.
• Ability to apply common sense understanding to carry out instructions and solve practical problems.
• Capacity and willingness to seek clarification where necessary.

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