Parentline ACT is a free, confidential telephone and face-to-face counselling service for parents and families in the ACT and surrounding area. Parentline ACT also receives calls Australia wide. Calls are answered by qualified counsellors who can help you with information and support. Mission To provide free, accessible and confidential support to the parenting community. To promote positive parenting practices To build community capacity. To inform social policy about parenting issues. To facilitate excellence in counselling and support.