Vinnies Helpline Volunteers

The St Vincent de Paul Society aspires to be recognised as a caring Catholic charity offering 'a hand up' to people in need. We do this by respecting their dignity, sharing our hope, and encouraging them to take control of their own destiny.

For over 180 years, Emergency Relief and Home Visitation has remained the core work of the Society. Inspired by the Society’s founders in 1833, our conference members (volunteers) continue to visit people in their homes or within Vinnies centres to provide support, friendship, and material assistance. Conferences are the core group that gather in prayer and friendship as they respond to calls for help from those in their local area. This help is directly related to the specific needs of the individual, and can include, among other things, assistance with food, utility bills, clothing, education support, or connection to services.

Our Helpline is the first point of contact for all telephone requests for emergency assistance. Volunteers assist with recording details of requests onto the Helpline database for distribution to Conferences for actioning.

Key Responsibilities:

• Taking requests for assistance which are received through the Helpline phones and entering the details live into a database
• Liaising with stakeholders to deliver emergency assistance services i.e. home visitation
• Computer work including data entry, data validation, data migration, word processing
• Filing – both paper and electronic including archiving
• Compliance with organisational policies and procedures, training requirements, legislation, health and safety, diversity and a commitment to quality systems and continuous improvement.

The St Vincent de Paul Society is an international, lay Catholic organisation dedicated to tackling poverty and disadvantage by providing assistance to anyone in need. We are committed to recruiting dedicated, professional volunteers who have the skills and experience appropriate for this role.

For this reason, should you be interested in this role, we will need to collect the following information prior to you commencing in the role:

• Resume
• Photo ID such as Driver License
• Vinnies Volunteer Application Form
• Vinnies Volunteer Assignment Agreement
• WWVP Card
• National Criminal History Check

We need to have reasonable confidence that members, volunteers and employees, particularly those who have access to vulnerable persons we are assisting, are of suitable character and do not expose these persons to unacceptable risk. Please note that we handle all personal information in accordance with the Privacy Act 1998.