KEY AREAS OF RESPONSIBILITY: Onboarding: • Manage the onboarding of new volunteers and managing volunteer renewals ensuring processes are efficient. • Ensure all volunteer data in the system is accurate and up to date. Support: • Manage all volunteer enquiries. • Ensure volunteers have access to all systems and are given instructions and guidance on their use and provided updates as systems are improved. • Ensure content on our website relevant to volunteering is current and updated regularly. Engagement & Retention: • Develop, build, and maintain positive, long-term relationships with volunteers. • Encourage volunteers to become engaged with the organisation in a capacity which suits their abilities and constraints. • Coordinate with the Marketing team regular communications to all volunteers to ensure they are kept up to date with what is happening in the organisation. • Provide regular communication with the volunteers around policies and procedures and information to assist with their volunteering responsibilities. • Coordinate regular online meetings with volunteers to assist with communicating important information and further engagement opportunities. Recognition: • Manage Volunteer recognition initiatives and develop new ways to recognise and reward outstanding volunteer achievements. Wellbeing: • Assist with implementing strategies and researching information to ensure the wellbeing of all volunteers.