About Stroke Foundation

Stroke is one of Australia’s biggest killers and a leading cause of disability amongst adults. There are more than 56,000 new and recurrent strokes each year in Australia with one occurring every nine minutes. Stroke is a medical emergency which affects people of all ages, but your risk of stroke increases as you get older. It is estimated there are more than 475,000 Australians living with the effects of stroke. Despite public misperception, stroke is largely preventable, it is highly treatable, and survivors can make a good recovery with the appropriate rehabilitation and community support.

The Stroke Foundation is a national charity that partners with the community to prevent, treat and beat stroke. We stand alongside stroke survivors and their families, healthcare professionals and researchers. We build community awareness and foster new thinking and innovative treatments. We support survivors on their journey to live the best possible life after stroke. We are the voice of stroke in Australia and we work to:

• Raise awareness of the risk factors, signs of stroke and promote healthy lifestyles.
• Improve treatment for stroke to save lives and reduce disability.
• Improve life after stroke for survivors.
• Encourage and facilitate stroke research.
• Advocate for initiatives to prevent, treat and beat stroke.
• Raise funds from the community, corporate sector and government to continue our mission.​

Our Values of Courage, Excellence, Compassion, Integrity and Leadership are an integral part of our culture, brand and positioning. These values inform our decisions and behaviours in our dealings internally within the organisation, and externally with our stakeholders.

About the program

StrokeLine is a national helpline providing advice on stroke prevention, treatment and recovery.

StrokeLine's nursing and allied health professionals deliver expert information, advice, support and referral to the general public, health professionals, stroke survivors and carers. This is done by telephone, email, social media and through our stroke recovery website, EnableMe.

Overall purpose of position

This position will support the StrokeLine team to respond to clients in a timely, evidence-based and client-centred way.

Major duties and responsibilities

Providing support to the StrokeLine team your duties may include:

• Client data entry and client service delivery pathway management.
• Research client queries to draft personalised email responses.
• Keep our client referral resources up to date.
• Extract data and building reports.
• Using Excel, Word and Outlook.
• Learn new computer software i.e. Customer Relationship Management software- Salesforce.
• Follow relevant policies and procedures, including our confidentiality and privacy policies.

Your background, skills and experience

This position will suit someone seeking experience in working in a multidisciplinary healthcare team, in a complex, dynamic environment.

This position requires:

• People with experience in, or an interest in, health and community service delivery.
• Willingness to undertake orientation and training as required.
• Enthusiastic and positive outlook.

Skills

• Able to support service system research, reporting and administration.
• Able to work autonomously and seek clarification when needed.
• Organised and strong attention to detail.
• Ability to complete tasks in a timely manner.
• Good communication skills.
• Ability to use Microsoft packages including Outlook (email), Excel and Word.
• Lived experience of health, illness, disability or caring (desirable).

Stroke Foundation embraces cultural diversity and strongly encourages suitably qualified people from all cultural backgrounds to apply.​