Shift Leader - Gold Coast

Volunteer Shift Leader – Community Connection Program

Lead a shift where people feel welcome, supported and connected.

4 Voices provides early intervention through connection - creating opportunities for women to connect with people, community, practical assistance and trusted support before challenges become crises.

Through our mobile fleet and community locations, women can share a cuppa, join an activity, access practical or digital assistance, meet others or explore what their next step might look like.

As a Community Connection Shift Leader, you will guide the volunteer team and help create a safe, welcoming and well-organised experience for everyone involved.

What you’ll do

• Lead shift briefings and help each volunteer understand their role and priorities.
• Coordinate the setup, delivery and pack-down of the Community Connection space.
• Create a positive team environment where volunteers feel welcomed, valued and supported.
• Guide volunteers as they welcome women, facilitate activities and provide practical or digital assistance.
• Encourage good communication, teamwork and learning throughout the shift.
• Support safe and respectful practice, including consent, privacy, safeguarding and escalation.
• Help volunteers respond confidently when a woman needs additional or specialist support.
• Capture key shift information, incidents and outcomes and share relevant insights with the Regional Volunteer Lead.
• Lead a short debrief so volunteers can reflect, share feedback and finish the shift feeling supported.

This could be a great fit if you

• Enjoy helping people feel confident, included and part of a team.
• Have experience supervising, mentoring, coaching or coordinating others.
• Communicate warmly, clearly and respectfully.
• Can remain calm, use good judgement and ask for support when needed.
• Are organised, reliable and comfortable coordinating practical activities.
• Value dignity, choice, connection and the strengths every woman brings.
• Have experience in community services, disability, aged care, mental health, family support, homelessness, youth services or another people-focused environment.

A Certificate IV or higher in Community Services, Social Work, Human Services, Psychology, Mental Health or a related field would be valuable but is not essential.

You’ll be supported with

• Clear role guidance, procedures and escalation pathways.
• Training and ongoing development opportunities.
• Connection and debrief opportunities with other Shift Leaders.
• Support from your Regional Volunteer Lead and the wider 4 Voices team.
• Opportunities to develop your leadership, communication and community-engagement skills.
• A supportive volunteer community that values your contribution.

What you can gain

• Meaningful, hands-on leadership experience.
• The opportunity to coach and support a diverse volunteer team.
• Greater confidence leading safe and well-organised community shifts.
• Connection with people from a range of professional and personal backgrounds.
• The satisfaction of helping create a place where women feel welcome, valued and connected.

Role requirements

• Current National Police Check or willingness to obtain one.
• Current Working with Children Check or willingness to obtain one.
• Eligibility to volunteer in Australia.
• Ability to meet the agreed shift and minimum commitment requirements.

By leading a strong and supported volunteer team, you help create connection before crisis - one shift at a time.

To apply, please email your current résumé to [email protected].