Visitor Information Volunteer - Mareeba Heritage Centre

Whilst on duty, volunteers are responsible for being ambassadors for Mareeba and the Atherton Tablelands. Volunteers will:

• Provide a warm, friendly and sincere welcome to visitors to Mareeba, thus enticing visitors to stay longer in our region.
• Develop knowledge base and respond to visitors in a timely manner, using the full extent of resources available.
• Assist visitors with all inquiries in an unbiased manner.
• Answer the telephone promptly and politely.
• Show a willingness to participate in tasks as requested by the Manager.
• Assist in administration duties including such duties as ensuring adequate stationery and printing supplies are held, mail collection, sales of tours and merchandise to visitors.
• Process merchandise sales when items are sold, details are entered on to the daily Sales Sheet and correct change is given.
• Prepare or close the register and EFTPOS system at end of day as may be required.
• Ensure the counter and display area is kept neat and tidy and replace brochures as needed.
• Maintain a high level of confidentiality at all times, respecting privacy of local business operators, fellow volunteers, the Mareeba Heritage Centre and its staff.
• When on duty at the Visitor Information Centre wear the uniform as provided and keep it maintained and wear name tag at all times whilst volunteering.
• Refer any inquiries beyond general enquiries (school groups, conferences, tour operators, Mareeba Chamber of Commerce etc.) to the Manager.
• Take detailed messages including name and telephone number of persons delivering brochures or leaving messages for staff or fellow volunteers.
• Accurately record and maintain entries on to the daily Statistics Sheet.