Web Design, Communications and Marketing Support

ROLE PURPOSE

The Volunteer Communications and Marketing Support role strengthens the visibility, reach, and impact of Bolting

Ahead Incorporated and its programs. This role supports organisational growth by developing engaging

communications, managing digital platform products, developing print promotional materials and contributing to

marketing and fundraising activities. It plays a key part in expanding community awareness, attracting customers and

donors, and supporting the organisation’s mission to empower young people with disabilities.

This position aligns with best-practice volunteer role design and responsibilities recommended by Volunteering

Queensland and the Australian Charities and Not for Profits Commission (ACNC), including clarity of duties, safe work

practices, appropriate onboarding, and supporting organisational governance.

KEY RESPONSIBILITIES may include:

*Note: Volunteer functions are spread across multiple volunteers and aligned to the strengths and experience of

the individual and their capacity.

A. Digital Communications and Social Media

• Create, schedule, and publish social media content for Bolting Ahead and its programs.

• Respond to online enquiries and direct messages, ensuring timely and positive engagement.

• Maintain a consistent brand voice aligned with Bolting Ahead’s values of inclusion, empowerment, and

community.

• Track engagement metrics and identify opportunities to improve reach and impact.

B. Website Management

• Support redesign, updates, and ongoing maintenance of Bolting Ahead’s websites.

• Ensure content is accurate, accessible, and reflective of current programs, services, and achievements.

• Assist with improving user experience, navigation, and visual appeal.

C. Marketing and Promotional Materials

• Design marketing collateral such as flyers, brochures, capability statements, and digital assets.

• Support development of brand-aligned templates and resources for staff and volunteers.

• Assist with photography, videography, or gathering stories that highlight participant achievements and

organisational impact.

D. Business Development and Fundraising Support

• Contribute to marketing activities that promote Bolting Ahead’s programs and services, and attract new

customers.

• Support fundraising campaigns, community events, and partnership outreach.

• Assist with maintaining contact lists, donor communications, and promotional materials for fundraising

initiatives.

E. Internal Communications and Organisational Support

• Work collaboratively with staff, volunteers, and young participants to gather content and share organisational

stories.

• Support the development of newsletters, updates, and communication materials.

• Assist with maintaining brand consistency across all communication channels.

• Support development of training videos and materials.