Patient Experience Survey Volunteer

Support the hospital in obtaining feedback from patients and their families regarding the experience that they have whilst attending Dhelkaya Health.

Volunteers would be required to help with the collection of feedback in a variety of ways and places using an ipad to capture patient feedback from wards and departments across the hospital.

Selection Criteria

• Compassionate, have a friendly personality, approachable, emotionally resilient, caring and tactful
• Be proactive, self-directed and able to function independently with good judgement and minimal supervision
• Have effective communication and interpersonal skills
• Be objective and not personalize your experiences with patients or families
• Capable of using new technologies such as tablets and touch screens to gather responses from patients.
• Ability to approach patients and their families to ask if they take part in a patient experience survey.
• Ability to offer a calming presence to patients and family members.
• Ability to summarise patient feedback and accurately record these in the feedback survey.
• Demonstrate neutrality during each encounter.