Quality of Life (QoL) and Quality of Care (QoC) surveys

Welcome to the volunteer program at Dhelkaya Health. Our volunteers provide invaluable support to staff and enhance the quality of life of our patients, residents and community members.

Dhelkaya Health delivers a diverse range of inpatient, outpatient, aged care, community health and outreach services to Mount Alexander Shire. It also delivers assessment, rehabilitation and allied health services to neighbouring shires.

These surveys provide valuable feedback about our residents’ experiences, wellbeing and quality of care, helping us to continually improve the services and support we provide.

This is a wonderful opportunity for a volunteer who enjoys connecting with older people, listening to their experiences and making a meaningful contribution to resident-centred care.

Key Responsibilities

The volunteer will assist with the completion of QoL and QoC surveys every three months by:

• Spending time with residents in a friendly and respectful manner.
• Supporting residents who are able to complete the survey independently or with assistance.
• Conducting surveys with residents who require an interviewer to guide them through the questions.
• Where appropriate, contacting a resident’s nominated next of kin (NOK) or designated carer to complete a survey by telephone.
• Recording responses accurately and maintaining resident privacy and confidentiality.
• Working with RAC staff to ensure surveys are completed within the required quarterly timeframe.
• Building positive relationships with residents and creating a comfortable environment for them to share their views and experiences.

Skills & Personal Qualities

We are looking for someone who:

• Enjoys spending time with older people.
• Is warm, approachable and a good listener.
• Communicates clearly and respectfully.
• Is patient and empathetic.
• Is comfortable asking questions and recording responses accurately.
• Understands the importance of privacy, confidentiality and dignity.
• Is reliable and able to work independently while maintaining communication with RAC staff.
• Has basic confidence using a telephone and/or completing simple documentation.