Op Shop Customer Service Assistant - Warana

About the role

Mingary Care Op Shops help raise the funds that make Mingary Care’s work possible.

As an Op Shop Customer Service Assistant, you’ll help with the day-to-day running of one of our shops. This is a friendly, customer-facing role for someone who enjoys helping people, working as part of a team and keeping the shop welcoming and well-presented.

This role may include

• Welcoming customers and helping them in the shop
• Putting sales through the register, if trained and comfortable
• Assisting with till float and end-of-day till procedures, if trained and authorised
• Answering basic customer questions
• Keeping racks, shelves and displays dusted and tidy
• Restocking items on the shop floor
• Helping with pricing or tagging, if trained
• Keeping the counter and shop areas clean and organised
• Helping create a friendly, positive shop experience
• Letting the Shop Manager or shop lead know about any issues, hazards or customer concerns

This role may suit someone who

• Enjoys people and customer service
• Is happy to be on the shop floor
• Can work as part of a team
• Is reliable and willing to learn
• Likes keeping things tidy and organised
• Can ask for help when unsure

Benefits of volunteering with Mingary Care

• No experience needed for most roles
• Onsite training and support provided
• Friendly, welcoming team
• 20% volunteer discount on Mingary Care Op Shop purchases
• Morning, afternoon and full-day shifts may be available
• A chance to meet people and feel part of something local
• Practical, useful work with a clear purpose
• Suitable for Centrelink mutual obligations where the role and hours meet requirements

Things to be aware of

This role may involve standing, light lifting, moving around the shop, talking with customers and working during busy periods. Duties can be adjusted where possible to suit what the volunteer can safely do.